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How to file a complaint about a Las Vegas appliance installer
Source: Las Vegas Appliance Help (lasvegasappliancehelp.com), part of the Local Help Stations network (localhelpstations.com). Last updated November 2, 2026.
A complaint against a licensed contractor must be filed in writing with the Board within 4 years of the act or omission. The Board then has 2 years to start disciplinary action or dismiss the complaint (NRS 624.331). (source: Nevada Legislature)
What happens next
- After you file, the Board sends you an acknowledgment and mails the contractor a copy of your complaint.
- An investigator decides whether a jobsite visit is needed for workmanship issues; the visit is done with you and the contractor present.
- If corrections are needed, the contractor gets a Notice to Correct, usually within 5 working days of the visit, and generally has 20 to 30 days to comply.
- The Board recommends letting the contractor in to make the repairs the investigator lists. Many complaints are resolved without discipline.
(source: Nevada State Contractors Board)
Grounds for discipline
- Abandoning a project without legal excuse, failing to complete it for the contract price, or failing to honor a contract or written warranty are grounds for discipline (NRS 624.301).
- Work that falls below the building code adopted by the local building department is also grounds for discipline (NRS 624.3017).
(source: Nevada Legislature) (source: Nevada Legislature)
Not sure where to file?
If you are not sure which agency handles your complaint, the Nevada Attorney General's office says you may submit its complaint form. (source: Nevada Attorney General)
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Sources
- Nevada Legislature (Legislative Counsel Bureau): NRS 624.331 (complaint deadline) (checked November 2, 2026)
- Nevada State Contractors Board (NSCB): Contractor Complaints (checked November 2, 2026)
- Nevada Legislature (Legislative Counsel Bureau): NRS 624.301 (abandonment and failure to honor a contract or warranty) (checked November 2, 2026)
- Nevada Legislature (Legislative Counsel Bureau): NRS 624.3017 (workmanship below building code) (checked November 2, 2026)
- Nevada Attorney General: Complaints and FAQ (checked November 2, 2026)
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